Frequently Asked Question
ORDERS AND PAYMENT
I have placed my order; how can I check the status?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. You can also set up an account with Jacques Lemans to easily track all of your orders: create an account.
How can I pay for my order?
We currently accept all major credit cards through Shop Pay, PayPal, and Google Pay.
Why is my order not going through?
Verify that your billing information matches your billing address. Also, check that your three or four-digit verification code matches the code found on your card. If your order is declined, some instances will cause a pending transaction on your bank or credit card statement, which will automatically void within 3-5 business days.
Can I receive a promotional price on an item I already purchased before the promotion began?
We will honor the sale price of an item for purchases made within 5 days of the start of the sale.
SHIPPING AND RETURNS
What are your shipping options?
To view our current shipping policy, please click the link below:
What is your return policy?
To view our current return policy please click the link below:
WARRANTY AND REPAIR
What is covered under the warranty?
A warranty of 2 years generally applies to the products acquired via JACQUES-LEMANS.net. Your watch is under warranty for all manufacturing defects. Excluded are defects through wear and tear caused by improper use, and defects caused by environmental influences. Watch bands, damage to the watch glass, as well as battery are not covered under warranty.
Who will pay for shipping cost under a warranty case?
You are responsible for sending the product back to our warehouse or we can issue a shipping label for $10. Please contact us through our contact form for more information.
What is the durability of a Jacques Lemans watch’s battery?
Depending on several features and usage, the battery life may fluctuate. Generally, the battery will last between 2-3 years or more.
Where can I buy a replacement strap/part?
Unfortunately, we do not sell replacement strap/parts. Please reach us through our contact form for additional information and help
PRODUCT INFORMATION
Are Jacques Lemans watches waterproof?
Yes. The water resistance is derivable from the engraving on your Jacques Lemans watch. All Jacques Lemans watches have a water resistance between 5 ATM and 20 ATM. Please refer to the product information under every product listing for details.
Am I able to wear a stainless-steel watch if I am allergic to nickel?
Yes. Jacques Lemans watches consist of mostly stainless-steel and only contain trace amounts of nickel. At this minimum quantity there is no output of nickel ions that could an allergic reaction.
How do I obtain a user manual for my watch?
If your package did not include a user manual feel free to contact our customer service, through the contact form. Our team will send you one as soon as possible.
Are Jacques Lemans watches high in quality?
Jacques Lemans produces its watches under the highest standards with selected materials. Each watch gets controlled before it is shipped. The quality features depend on the implementation/the model: a solidly massive stainless-steel case, 100% waterproof, hardened Crystex crystal (especially scratch resistant mineral glass), premium quartz- or automatic movement, screwed crown and case back, elegant and durable solid stainless-steel- or leather strap and many more.
How long does it take to fully charge my Eco Power Watch?
When charging the watch with natural sunlight, it takes about one day to get the watch fully charged.
Is it possible to charge my Eco Power Watch with artificial light?
Yes, you can charge the Eco Power watch both with artificial and natural light. However, natural light is more efficient.
How long does the battery of my Eco Power Watch last?
- When fully charged the watch can last up to 120 days in darkness.